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At Adoria Pearl, we stand behind our craftsmanship and offer dedicated repair services to ensure your precious pieces remain in pristine condition for years to come.
If your item experiences a structural or mounting defect within 30 days of delivery (or 90 days for High-End Fine Jewelry), we will repair it complimentary—covering labor, replacement parts, and standard round-trip shipping. (Note: Covers manufacturing defects only; excludes accidental damage, improper care, water/chemical exposure, or normal wear and tear.)
For repairs needed after the warranty period, we offer free labor for life. You are only responsible for replacement component costs (if new fittings, metals, or accent stones are needed) and round-trip shipping.
Email our team with your order number, a brief description of the issue, and photos showing the jewelry’s current condition.
Once approved, package and return the complete jewelry item in its original form to ensure accurate repair and setting alignment.
Our jewellers will inspect the piece, complete the restoration, and dispatch it back to you.