Shipping & Fulfillment
Ready-to-Wear Orders
In-stock items are carefully prepared and dispatched within 1–2 business days, excluding Sundays and public holidays. Tracking details will be emailed to you once your order has been dispatched.
Custom-made Orders
The production timeline for custom-made orders will be discussed and confirmed individually, as it may vary depending on the design and requirements of each piece. Most custom-made orders take approximately 2–3 weeks to complete before dispatch.
For Orders Within Malaysia
Enjoy complimentary delivery nationwide on all orders.
For International Orders
All international orders are subject to a flat-rate shipping fee of RM200. Please note that international shipments may be subject to import taxes, customs duties, or other charges imposed by the destination country. As the recipient, you are responsible for any applicable taxes, duties, or customs fees levied upon delivery.
Returns & Exchanges
Ready-to-Wear Items
Most ready-to-wear pieces on our website are one-of-a-kind and individually photographed, so the item you see is the exact piece you will receive. For designs where multiple pieces are available, slight variations may occur due to the natural characteristics of pearls. You are welcome to request a real photo or video of the available piece before making your purchase. Due to the unique nature of our jewellery, all ready-to-wear sales are final. Ready-to-wear items are non-refundable and cannot be returned or exchanged.
Custom-made Items
Custom-made items are specially designed and created according to your individual preferences and requirements. As each piece is made especially for you, all custom-made sales are final. Custom-made items are non-refundable and cannot be returned or exchanged.
Warranty & Defective Arrivals
Fitting Warranty
All metal settings and pearl fittings are covered against manufacturing defects under our standard 30-Day Warranty (extended to 90 Days for High-End Fine Jewelry). This covers craftsmanship defects and excludes normal wear, accidental damage, lost items, or improper care.
Defective Arrivals
In the rare event an item arrives defective, we will gladly arrange an exchange. Please email clear photos of the issue within 2 days of delivery.
Our Commitment to You
Your trust means everything to us. If you have any concerns regarding your purchase, please reach out directly—we are dedicated to providing personalized assistance to ensure you cherish your jewelry.
